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Terms & Conditions

Last updated: April 2026

1. About Us

  • Charlotte Pacey Fitness (sole trader — Charlotte Pacey)
  • Chalkhill Drive, Sherburn in Elmet, LS25 6RF
  • Not applicable (sole trader)
  • Contact: hello@charlottepaceyfitness.com

2. The Programme

The Real Life Method is a 6-week home workout programme consisting of 18 follow-along workout videos, 6 quick 10-minute workouts, and 12 Quick Guide reference videos (36 videos total). The programme is delivered digitally via charlottepaceyfitness.com.

A one-time purchase of £49 grants lifetime access to all programme content.

3. Your Rights Under UK Consumer Law

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If the programme does not meet these standards, you are entitled to a repair, replacement, or price reduction.

Reference: Consumer Rights Act 2015, Sections 34-36.

4. 14-Day Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have 14 days from the date of purchase to cancel and receive a full refund.

If you request immediate access to the programme and acknowledge that you will lose your right to cancel once you begin streaming content, this right is waived upon first access.

If you do not waive this right, you may cancel within 14 days. If you have accessed content during this period, a proportionate charge may apply.

5. Refund Policy

Refunds are processed to the original payment method via Stripe. To request a refund, contact hello@charlottepaceyfitness.com. Refund requests are assessed in accordance with UK consumer law.

6. Acceptable Use

  • You may not share, redistribute, or resell programme content.
  • Access is for personal, non-commercial use only.
  • One account per purchase.

7. Health & Fitness Disclaimer

Health disclaimer

The Real Life Method is a general fitness programme designed for healthy adults. It is not medical advice. Consult your doctor before starting any new exercise programme, especially if you have existing health conditions, injuries, or are pregnant or postpartum. You exercise at your own risk.

8. Intellectual Property

All content, including videos, images, and text, is copyright Charlotte Pacey Fitness. Unauthorised copying or distribution is prohibited.

9. Third-Party Services

10. Limitation of Liability

To the maximum extent permitted by UK law, Charlotte Pacey Fitness shall not be liable for indirect, incidental, or consequential damages arising from your use of the programme.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

11. Changes to These Terms

We may update these terms from time to time. Continued use of the programme constitutes acceptance of updated terms. Material changes will be communicated via email.

12. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.

See also: Privacy Policy

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